Conditions of Use

MACRO NEO TECHNOLOGY LIMITED (hereinafter referred to as the "Company") has established the following terms of use (hereinafter referred to as the "Terms") of MACRO NEO Online (hereinafter referred to as the "Site") operated by MACRO NEO TECHNOLOGY LIMITED Limited.

1. Customer Definition
・"Customer" refers to a person who browses or purchases this website, etc. In addition, it applies to all use of this website and is deemed to be understood and agreed by the customer to this agreement.
・ For those under the age of 20, please obtain the consent of their parent/guardian before placing an order.

2. Use of this website
・ Customers should use this website in accordance with this agreement and our separate usage guidelines.
・ The Company may change the contents of this website without prior notice to the customer. By using this website, you are deemed to have agreed to these terms.

3. Handling of personal information
・The company will comply with laws and regulations and other regulations regarding personal information, and strive to continuously improve the protection of personal information to appropriately maintain personal information.
・ We will handle personal information about you in accordance with our "Privacy Policy".
・You agree in advance that the personal information we hold about you will be handled in accordance with our "Privacy Guard", and if our "Privacy Guard" changes, the changed "Privacy Guard" will be used. I agree that the "Privacy Shield" protection" applies. Move to "Privacy Shield"
・We will not disclose your personal information without your consent, except in the following cases.

(1) When required by law
(2) When it is necessary to protect the life, body or property of a person and it is difficult to obtain the consent of the person
(3) It is difficult to obtain the consent of people to improve public health or promote the healthy development of people when they are especially needed in children.
(4) State agencies or local public bodies or individuals entrusted with the laws prescribed by it. When there is a need to carry out cooperative affairs and there is access to I agree to the risk of hindering the execution of affairs. When the company outsources the processing of personal information to a third party, we will appropriately manage and supervise the third party.

・We maintain the accuracy of personal information and manage it securely.
・ The company will take appropriate information security measures to prevent unauthorized access and computer viruses to prevent loss, destruction, falsification and leakage of personal information stored in databases as electronic information.
・If a customer requests personal information such as disclosure, correction, cessation of use, deletion, etc., we will respond within a reasonable range after confirming that the customer is himself/herself.
・The company educates and enlightens employees, etc. on the handling of personal information, and designates an administrator for each department that handles personal information to ensure the proper management and handling of personal information in daily work.
・We will respond to the following inquiries regarding our handling of personal information.

Personal Information Protection Manager (Administrator)
Manager name: Office Manager, Information Management Security Countermeasures Office
Address: 910-0015 2-3-7 Ninomiya, Fukui City, Fukui Prefecture
Email: [email protected]

4. About members(register)
・In order to use the member-only service, it is necessary to agree to this agreement and register as a member as stipulated separately by the company. However, for those who intend to register as members (hereinafter referred to as "Applicants"), we may reject applicants who do not meet our registration criteria. Additionally, we do not disclose our registration criteria and reasons for rejection to applicants.
・Member-only services can only be used by those who have completed membership registration. Applicants are eligible to use the service when they register as a member and send the "Membership registration complete" email sent by us. However, after registering as a member, if we find that the member does not meet our registration conditions, we can cancel the registration.
・ All items that need to be entered or selected at the time of membership registration should be entered or selected with the actual content at that time.
・The validity period of membership registration is from the date when the company accepts membership registration and approves the use qualification until the date of withdrawal from membership.

 (Change/withdrawal of member information)
・When the registration information is changed, members are obliged to go through the change procedures in a timely manner from the member information change page designated by us. The loss caused by the member's failure to change the content shall be borne by the member, and the company shall not be held responsible.
・If a member wishes to withdraw from membership, he/she shall notify us by email or in writing. In this case, we will withdraw from membership on the date we accept the offer to withdraw.

 (Management of member ID and login password, etc.)
・Members should set their own login password when registering as a member.
・ It is the member's responsibility to manage the login password. Responsibility for actions performed using the member ID and login password is considered to be the responsibility of the member holding the ID.
・Members shall not provide the login password to a third party, lend, transfer, rename, trade, pledge, etc.
・ The Company shall not be liable for any damages caused to members due to illegal use or leakage of the login password, which is not the responsibility of the Company.
・ In the event that the Company suffers losses due to leakage or unauthorized use of the login password attributed to the member, the Company may request compensation from the member.
・In case the member ID held by the member is used without permission, the member should contact us immediately.

5. Intellectual Property
・ Products sold on this website are subject to patents, trademarks, registered designs, copyrights, photographic rights, or other rights of those who own such rights.
- The copyright of the information provided in our service belongs to us or the original author of the information.
・ The company owns all copyrights of this website, and reproduction of all or part of the contents of this website is prohibited.
・We strictly prohibit the use of data mining, data collection by robots (crawlers, crawlers, spiders, etc.) or similar data collection programs and extraction tools to access this website.

・ The company reserves the right to stop processing products, make continuous design changes for product improvements, and change product prices without prior notice, and guarantees that the same products will continue to be retained. We ensure that dimensions and other data posted on this website will be pre-verified and taken into account before you incorporate the product into your design or for any other purpose. I recommend it.
・ The product prices displayed on this website are our Internet sales prices. Note that prices may vary from each Macro Neo store.
・ The product prices posted on this website are "product prices", excluding shipping, handling and consumption tax. Consumption tax is levied on products, transportation, handling, etc. in accordance with the law.
・The prices of products posted on this website are subject to change without notice. caution.
・Our technical support is happy to advise you on any questions regarding product specifications.
・ The customer acknowledges that the software included in the products we sell was not created by us. Before using the product, the customer should confirm whether there is a computer virus in the software contained in the product sold before using the product (using corresponding diagnostic software, etc.).

7. Estimate
・ Quotations for our products, etc. are responded to by this website, e-mail, fax or document.
・ Unless otherwise stated on this website and documents, quotations issued by our company are valid for 24 hours from the date of replying to quotations.
・ Even if the quotation is within the validity period, if the order has passed the number of days for the quotation reply, it may not be delivered according to the quotation conditions.

8. Order
・ Customers can place orders on this website by e-mail or fax through this website.
- For email and fax orders, customers should provide product name/model, unit price, quantity, payment method and customer information on the product page.
・ 24 hours to accept orders. Our order processing hours are from 9:30 to 15:00 (except Sundays).
・When the customer completes the order registration and informs the customer's registered contact information that the order has been accepted and the product sales contract for the order has been signed, the order is confirmed.
・ When the product ordered by the customer cannot be purchased due to reasons such as production suspension, or other unavoidable reasons, we will contact the customer's registered contact information by email, telephone, fax, etc. for confirmation.
・ The company reserves the right to refuse any transaction. In addition, regardless of any other terms of these Terms or receipt of payment, we will notify you by email, fax or telephone within 5 business days of confirming your order that we will not accept your order. We will accept and reject. If we reject an order for which payment has been received, we will issue a full refund. Furthermore, we are not responsible for any damages caused to customers as a result of our refusal to sell.

9. Shipping/delivery/delivery
・ Unless otherwise specified by the customer, we will ship the product ordered by the customer as soon as possible.
・ Customers can specify the delivery date and time at the time of ordering under the following conditions. In addition, we may not be able to meet your request depending on the stock status and delivery location of the item, and we will explain it after prior confirmation.
・ The product delivery date information on this website is for reference only. When you actually place your order, we will contact you via email or fax with the delivery date.
・The customer acknowledges that there may be delays in delivery due to unavoidable circumstances, accidents, disasters, etc. Furthermore, we are not responsible for any loss to the customer due to delayed delivery.
・ The ordered product will be shipped from our company to the delivery destination designated by the customer. If the shipping destination is overseas, we will ship after discussing overseas shipping and shipping methods. In addition, you can also pick up the product at the Maruttsu store designated by the customer.
・ When the ordered product is shipped, the shipping fee will be added to the order price as shown below.
・Customers cannot refuse to receive the ordered products.

10. Payment
・ The amount paid when purchasing a product is the sum of the purchase price of the product and shipping. Macro Neo is not responsible for excise and other taxes imposed by different countries.
・ Customers can choose the payment method by any of the following methods.

(1) PayPal: Customers can directly realize online payment through PayPal when ordering products.
(2) Credit card: The credit card specified by the customer when ordering the product is paid. We accept VISA, MASTER, JCB and AMERICAN EXPRESS as credit cards. The number of payments, etc. will depend on the terms of the credit card company you use.
(3) Bank transfer: After confirming the estimated delivery date, we will notify the customer of the transfer destination information by email to confirm the delivery date, and then pay the full amount by bank ATM cash transfer or the provided transfer form. please pay. The transfer fee will be borne by the customer. We will ship as soon as payment is confirmed. Transfers are limited to cash transfers.

11. Returns/Exchanges
・ After shipment, for the convenience of our customers, we do not accept any returns or exchanges. Please check product features and specifications when ordering.
・If the problem occurs due to product difference, external damage, discoloration, rust or other obvious abnormality (initial defect), the customer should first contact us by email, fax or text message to request warranty. .We will check the content and condition within 8 days after delivery of the product, then return or exchange. In this case, the shipping cost will be borne by us. In the unlikely event that we cannot determine that it is an original defect, we will void the original defect return or exchange and charge shipping.
・For product returns or exchanges without prior notice to us, we may refuse to accept the product.
・ Regarding the invoice amount of the returned product, we will refund it.

12. Cancellation of orders
・If you need to cancel all or part of your order, we will contact you by email, fax or phone within 2 hours of order confirmation. Also, when cancelling a product that has already been shipped, the customer will be responsible for the resulting shipping costs.

13. Product Warranty
Except as set forth below, we disclaim all warranties, express or implied, for any product.
・ The warranty coverage for products sold on this site is as follows.
(1) Guarantee
・For returns, we will exchange (or refund) if it is in stock, and refund if it is out of stock.
・ The sales of goods are limited. We do not accept guarantees above the sale price of the product.
・ Originally defective product, due to warranty provided by email, fax or file within 8 days of delivery, defect is found in the delivered product, or we will only accept returns if we find it different from your order. In this case, we will bear the shipping cost.
However, if we cannot identify the initial defect as an initial defect, we will void the return and charge shipping.
・For returns, we will exchange (or refund) if it is in stock, and refund if it is out of stock.
・(We do not accept responses other than the above, such as defect analysis, component surveys and environmental surveys related to the RoHS Directive.)
・Product sales are limited. We do not accept guarantees above the sale price of the product.

* Customers who wish to warrant the above products should contact us by email, fax or file.
* In general, we cannot respond to measures not specified above.
* In any case, the company shall limit the sales amount of the product within the guaranteed limit and shall not be liable for any amount exceeding that amount.
・If the purchased product is resold to a third party, if the product is damaged or damaged due to carelessness or mishandling or any other cause attributable to the customer, or if the product is used in combination with other products, the product may be damaged or damaged. , natural disaster/fire, pollution or abnormal voltage, use of non-designated power supply (voltage, frequency), use in non-designated environment, failure/damage due to other external factors, failure/damage due to use outside the country, not covered under warranty.
・Requirements for product storage conditions
Avoid storing in places with a lot of corrosive gases (sea breeze, Cl2, H2S, NH3, SO2, NO2, etc.) or direct sunlight, otherwise it may cause product performance degradation and failure. Be careful when handling it, as dropping or otherwise hitting it may damage it and possibly cause malfunction.

・Please note that the warranty does not apply to the following cases.

(1) When the problem is caused by the customer's error in use, modification, disassembly, etc.
(2) Failures caused by natural disasters such as fire, flood, and lightning strike

 14. Disclaimer
・In order to maintain the good operation of this website, we may suspend the provision of all or part of this website without prior notice in the following cases.

(1) When regular maintenance and emergency maintenance of the system are required
(2) When the system is difficult to operate due to fire, power failure, intentional interference by a third party, etc.
(3) Furthermore, the system inevitably stops. If we determine that it is necessary

  • We are not responsible for any damages caused by the inability of customers to use this website.

・If we are obliged to notify the customer, we will send the notification to the customer's pre-registered email address or fax, and for the delivery of the product, when the customer purchases the product. Fulfill the obligation by delivering the product to the designated destination.
・ Use in medical equipment, nuclear equipment, aerospace-related equipment, and other equipment where failure or malfunction threatens life or requires high reliability and safety due to the use of products sold by our company through our services. assume responsibility for any damages.
1. Returns/Exchanges and 13. Product guarantees apply.
・It is the customer's responsibility to judge the quality of the X-ray inspection services provided by our company. We are not responsible for X-ray inspection services.
・ The company shall not be liable for any damages, including the following damages, incurred by the use of the company's services by customers.

(1) Direct damages and lost profits or other indirect or incidental damages obtained by the customer
(2) Damage caused by the intention or negligence of the customer or a third party, or by unavoidable force
(3) Third-party damage caused by copyright infringement, patent rights, utility model rights, design rights, circuit layout rights, trademarks or other intellectual property rights, and the rights of others
(4) Damage caused by violation of export control or processing

・Our company is exempted from handling responsibility and conducts work according to the customer's registered content.
・ The company shall not be liable for any damage, loss, disadvantage, etc. arising from the use of this website under any circumstances, regardless of the legal reason for the claim.
・If the customer causes damage to other customers or third parties due to the use of this website, the customer will solve it at their own risk and expense, causing any inconvenience to us. Must not.
The customer's installation, such as the cost of the equipment and communication equipment necessary for the computer to use the website, the telephone bill, the usage fee and the application fee for the use of the website, such as LAN, etc., will be borne by the customer.
- Customers using the web browser of this site should use the latest version of Microsoft Edge, the latest version of Mozilla firefox or the latest version of Google Chrome. We will not be responsible for and will not accept any problems such as problems such as the screen not being displayed correctly due to the use of a browser other than our designated browser.
- Although this website implements electronic and physical security measures, we are not responsible for unauthorized access or information leakage by third parties on the Internet.
- This website uses SSL (Secure Sockets Layer), a system for encrypting and sending and receiving information on the Internet. We conduct thorough security management so that our customers can shop conveniently and safely.
・ The company disclaims any express or implied warranties, such as warranties of commerciality, fitness for a particular purpose, title or infringement.
・ Although we take great care in publishing each product information, we cannot guarantee the up-to-dateness or accuracy of the content.

15. Risk of loss and title
・Waiver responsibility for lost or damaged products shall pass to the customer when the products are shipped.
- When the product is delivered to the customer and full payment of the product price is completed, the ownership of the product will pass from us to the customer.
・If you do not pay any money to us in compliance with the payment deadline, we will assume that title to all products we sell to you has not been transferred to you. You have the right to return goods and we and our employees and agents have the absolute right to collect the goods and enter your location for this purpose. You are obligated to pay for and obtain the goods even if we collect or demand them, and we reserve the right to charge for all goods.

16. Overseas export
- Some of the products listed on this website are restricted from being exported or provided overseas by the Foreign Exchange and Foreign Trade Act.
・ Customers involved in the export or re-export of products purchased on this website or equipment manufactured using our purchased products are subject to the relevant laws and regulations of China and relevant countries. Re-export is prohibited or not exported or re-exported directly or indirectly to countries where export or re-export is prohibited. For applications for export/re-export, it is the customer's sole responsibility to obtain all permits or approvals required for export or re-export and to make necessary reports or notifications.
・Regardless or not, when exporting or re-exporting goods, customers conduct customer inspections and confirm use, and when they are diverted to the development, manufacture, use, and storage of weapons of mass destruction, etc. , or known to be used for military purposes or military research, or at risk, may not be exported or re-exported.
・If the customer illegally exports or re-exports in violation of the above terms, we and the manufacturer/supplier of the products we sell will not be liable for any damage or damage caused thereby.
- When customers purchase export or re-export goods, they should submit collateral and other documents to us in advance to confirm that they do not violate export regulations.

18. Amendments to the Terms
・ The Company may amend this Agreement at will, and may formulate rules to supplement this Agreement.
・ Amendments or supplements to this agreement will take effect when the revised agreement or supplementary rules are posted at the place designated by the company. In this case, the terms and conditions after replenishment shall be followed.

19. Applicable Law
・All contracts between us and our customers are governed by and construed in accordance with the law.
・If there is a problem that cannot be solved by this agreement when using this website, we will discuss and solve it in good faith with the customer.

20. Jurisdiction
・ For disputes between customers and the company, the district court shall be the exclusive court of first instance.